RMA policy
Two choice for you:
1.14 months warranty
2.0.3% spare parts
The RMA process involves the return process
of logistics and related information flow. Return logistics internal logistics
(including customer return), repair cycle (including the repair of return required
material), and external logistics (repaired products). RMA process flow of
information consists of all the state of the RMA, including customer contact
date, transport information, goods receiving, repair history, scrapped parts,
replacement products, quality data and so on.
The RMA process begins with the defect or
fault customer reports about product manufacturer. Usually in the initial
contact, firms will try to make some preliminary fault diagnosis have a look
whether can help the customers to solve the problem immediately. In many cases,
failure is caused by a software problem, these faults can usually through
telephone or Internet to diagnose and solve. If it is a hardware problem,
manufacturers will guide the customer to return.
Manufacturers usually to each customer's
request is assigned a unique number, in order to track and control of RMA
process. The customer in the future on the same product and firm when dealing
with both to the RMA as a reference, the internal use this number to collect
associated with this product information. In return, repair or replacement is
issued, RMA process ended. The above gives the RAM flow diagram.
Sales after service
If you failed or cannot work normally in
the use of this product, please with the product sales point of contact for
replacement of qualified products. Because of different failure scenarios, sometimes
it is not the product quality problems, please read this manual carefully in
the product back to the point of sale before. Thank you.
We declare the product passed the test with
the product manual.
If you follow the instructions of the
normal operation of the product, the product's failure, according to the
specification, the products enjoy a year free warranty.
Although we are in accordance with the
relevant provisions of specification of fault product for free repair, but we
are not intentionally to restrict the rights and interests of consumers.
If your product warranty period has
expired, but still need to repair it, please with the product sales. If you
have moved away from its original place or you use as the gift, please do not
contact with the original point of sale, repair and other matters, but directly
and after sale service center contact.
Please confirm the product warranty
information (name, address etc.) accurate, because this information may be used
in the after sale service, please Science Solution.
In addition to the privacy of consumer information, except in special
circumstances, we will not send your information published, lease or to any
third party. But the court In order to protect the interests of the company or
other circumstances.
If the product quality assurance in failure
period, please take the product specification, body and a set of accessories,
to the point of sale request repair. But if the following by any situation,
even during the warranty period, we also cannot free repair.
1. This product failure, buy the time for
more than a year.
For example, cannot provide instructions, quality guarantee, the point of sale
seals or receipt to prove that you buy time.
2. Deliberate tampering quality assurance
date and other related information on the book.
3. If the war, earthquakes, fires,
typhoons, floods and other natural disasters caused by fault.
4 .Due to fall, water use, improper or
illegal operations caused.
5. When using this product from being
scratched, damaged defiled and appearance fault.
6. Due to dismantle, assemble, repair and
cause.
7. In addition to other supplies the in
vitro such as LED lights and other accessories.
8. The products as other products
(non-domestic) failure caused.
9. For Diffuser, add fault caused by non-essential
oil. For camera, flush different firmware, use different camera
